This page provides information about making a complaint about services you received from the Chief Psychiatrist or the staff of the Office of the Chief Psychiatrist.
If your complaint is about the quality of service you received from a mental health care provider then you will need to go to the section called ‘Making a Complaint about Mental Health Care' Who can complain?
Every Government provider is required to have a complaint procedure. Any member of the public or agency who receives a service from the Office of the Chief Psychiatrist may make a complaint about them.
What is a complaint?
A complaint is “Any expression of dissatisfaction with a product or service offered or provided”.
In order to improve on the service we provide the Chief Psychiatrist welcomes feedback. We need to know what has caused you concern about the way we do business so that we can prevent it happening again.
How do you complain?
It is usually best to speak with the person who has caused you to complain in the first instance. If you feel you are unable to do this then you may take your complaint to:
If you remain dissatisfied then you may wish to take your complaint about the Chief Psychiatrist/ Office of the Chief Psychiatrist to:
- The Director General of Health
The Chief Psychiatrist reports to the Director General of Health who is responsible for the operations of the Department of Health.
Contact: Project Director, Organisation and Governance
Postal Address: PO Box 8172, Perth Business Centre WA 6849
Fax: (08) 9489 6166
- The Corruption and Crime Commission
If the complaint is of a criminal nature then members of the public can lodge complaints about the conduct of Western Australian public officers.
Contact: Complaints Assessment Unit
Postal Address: PO Box 7667, Cloisters Square, PERTH WA 6850
Phone : (08) 9215 4888 or 1800 809 000
Email: info@ccc.wa.gov.au
The Ombudsman deals with complaints about administrative matters involving State Government Departments and statutory authorities. The Ombudsman will have expected that you would have had attempted o have your complaint resolved by the agencies above prior to approaching her office.
Contact: Enquiry Officer, Ombudsman
Telephone (08) 9220 555 freecall 1800 117 000
Email:mail@ombudsman.wa.gov.au
Web:www.ombudsman.wa.gov.au
 
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